description of PROPERTY MANAGER position

  • Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with company objectives.

  • Reports to the Regional Property Manager.

RESPONSIBILITIES (Including, but not limited to)
  • Demonstrate ability to understand financial goals.

  • Maintain accurate records of all community transactions on a timely basis.

  • Operate in accordance with company outlined policies and procedures.

  • Assist in the preparation of the annual budget and income projections in a timely and accurate manner.

  • Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.

  • Generate necessary legal action, documents and process in accordance with State and company guidelines.

  • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance. 

  • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

  • Ensure property is rented to fullest capacity.

  • Utilize marketing strategies to secure prospective residents.

  • Confirm that leasing staff techniques are effective in obtaining closing.

  • Confirm that leasing staff gather information about market competition in the area and file.

  • Continually monitor and analyze traffic reports, conversion ratios, budget guidelines, renewal information, marketing data, etc. to be able to give up-to-date and proper information when requested by others.

  • Represent the company professionally at all times.

  • Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

  • Confirm all leases and corresponding paperwork are completed and input into YARDI accurately and on a timely basis.

  • Ensure current resident files are properly maintained.

  • Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

  • Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, building, etc. within the company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).


Resident Retention
  • Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.

  • Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).

  • Ensure distribution of all company or community issued notices (i.e., bad weather, emergency, etc.).

  • Consistently implement policies of the community.

Personnel Management
  • Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.

  • Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.

  • Plan weekly/daily office staff schedule and assignments.

  • Coordinate maintenance schedule and assignments with Maintenance Supervisor.

  • Administer action plans consistently, and on a timely basis with performance issues. Document appropriately, communicate situations to supervisor, HR, and terminate when necessary.

  • Provide support to staff to encourage team work and lead by example to create a harmonious environment.

  • Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

  • Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires regular community inspections and tours.

  • Assure quality and quantity of market ready apartments.

  • Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.

  • Ensure that all service requests are recorded and communicated appropriately to maintenance.

  • Learn and ensure compliance with all company, local, state and federal safety rules.

  • Ensure that unsafe conditions are corrected in a timely manner.

  • Direct staff to follow a “Safety First” principle.

  • Previous experience in on-site management and supervision. Residential property management experience preferred.

  • Customer service skills.

  • Organization skills.

  • Accuracy and attention to detail.

  • Ability to meet deadlines.

  • Written and verbal communication skills.

  • Proficiency with Microsoft Office Products and Yardi.

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621 Columbia Street, Cohoes NY 12047
(518) 785-9000 |