description of SERVICE technician position

FUNCTION​

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• Performs all routine and preventative maintenance in order to maintain the physical integrity of the community.

• Reports to Maintenance Supervisor.

RESPONSIBILITIES (Including, but not limited to)

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• Effectively handle resident service requests, correcting the situation within 24 hours when possible. Ensure that all make-ready repairs and services are completed correctly and on schedule.

• Maintain awareness of the physical condition of the property and immediately correct unsafe conditions.

• Maintain accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make ready status, work in progress, etc.

• Must be knowledgeable of inventory levels of spare parts and supplies and inform supervisor of shortages.

• Maintain effective internal control over operational activities in compliance with best practice policy and guidelines. 

• Maintain community grounds and landscaping.

• Handle snow and debris removal.

• Clean model apartment, community center and office areas.

• Clean hallways and common areas.

• Clean laundry facilities.

• Clean vacant apartments.

PHYSICAL REQUIREMENTS

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• Constant need (66% to 100% of the time) to be on feet.

• Have constant need (66% to 100% of the time) to perform the following physical activities:

  • Bend/Stoop/Squat: Perform routine maintenance/repairs, pick up tools and needed equipment.​

  • Climb Stairs: Service requests, make-ready needs for 2 and higher apartments.

  • Push or Pull: Move equipment, appliances, open and close doors, etc.

  • Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.

  • Climb Ladders: Perform routine maintenance/repairs.

  • Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.

  • Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.

  • Writing: Inventory maintenance, requisition requests, required maintenance reports.

• Lifting/Carrying (supplies, replacement parts, ladders, etc.):

  • Over 150 lbs.: Rare need (less than 1% of the time)​

  • 75-150 lbs.: Occasional need (1% to 33% of the time)

  • 25 to 75 lbs.: Frequent need (33% to 66% of the time)

  • 1 to 25 lbs.: Constant need (66% to 100% of the time)

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NOTE: Lifting and carrying weights exceeding 50 lbs. is to be accomplished with assistance from one or more persons. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.

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QUALIFICATIONS

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• Previous experience that includes plumbing, electrical, HVAC, carpentry and locksmithing.

• Previous experience in cleaning.

• Previous experience in landscaping.

• Ability to follow directions.

• Customer service skills.

• Ability to complete tasks.

• Attention to detail.

• Written and verbal communication skills.

• Must be available on an as-needed basis for after hours, on-call emergency services. 

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