description of SERVICE technician position
FUNCTION
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Performs all routine and preventative maintenance in order to maintain the physical integrity of the community.
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Reports to Maintenance Supervisor.
RESPONSIBILITIES (Including, but not limited to)
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Effectively handle resident service requests, correcting the situation within 24 hours when possible. Ensure that all make-ready repairs and services are completed correctly and on schedule.
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Maintain awareness of the physical condition of the property and immediately correct unsafe conditions.
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Maintain accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make ready status, work in progress, etc.
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Must be knowledgeable of inventory levels of spare parts and supplies and inform supervisor of shortages.
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Maintain effective internal control over operational activities in compliance with best practice policy and guidelines.
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Maintain community grounds and landscaping.
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Handle snow and debris removal.
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Clean model apartment, community center and office areas.
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Clean hallways and common areas.
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Clean laundry facilities.
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Clean vacant apartments.
PHYSICAL REQUIREMENTS
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Constant need (66% to 100% of the time) to be on feet.
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Have constant need (66% to 100% of the time) to perform the following physical activities:
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Bend/Stoop/Squat: Perform routine maintenance/repairs, pick up tools and needed equipment.
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Climb Stairs: Service requests, make-ready needs for 2 and higher apartments.
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Push or Pull: Move equipment, appliances, open and close doors, etc.
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Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.
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Climb Ladders: Perform routine maintenance/repairs.
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Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.
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Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.
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Writing: Inventory maintenance, requisition requests, required maintenance reports.
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Lifting/Carrying (supplies, replacement parts, ladders, etc.):
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Over 150 lbs.: Rare need (less than 1% of the time)
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75-150 lbs.: Occasional need (1% to 33% of the time)
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25 to 75 lbs.: Frequent need (33% to 66% of the time)
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1 to 25 lbs.: Constant need (66% to 100% of the time)
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NOTE: Lifting and carrying weights exceeding 50 lbs. is to be accomplished with assistance from one or more persons. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.
QUALIFICATIONS
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Previous experience that includes plumbing, electrical, HVAC, carpentry and locksmithing.
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Previous experience in cleaning.
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Previous experience in landscaping.
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Ability to follow directions.
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Customer service skills.
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Ability to complete tasks.
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Attention to detail.
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Written and verbal communication skills.
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Must be available on an as-needed basis for after hours, on-call emergency services.
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